Last revised: 20.07.2026 — this version replaces all previous versions.
1.1 "Cotoax", "we", "us" means Cotoax, the provider of the Services, reachable via the contact channels listed in Article 17.
1.2 "Customer", "you" means the natural or legal person who orders or uses a Service.
1.3 "Consumer" means a Customer who is a natural person acting for purposes outside their trade, business, craft, or profession (§ 13 BGB).
1.4 "Service(s)" means the products offered by Cotoax, including virtual private servers (VPS), game server hosting, dedicated servers, and custom solutions.
1.5 "Customer Data" means all data, files, and content stored, processed, or transmitted by the Customer through a Service.
1.6 "Control Panel" means the client area available at store.cotoax.com.
2.1 These Terms of Service ("Terms") apply to all offers, orders, agreements, and deliveries between Cotoax and the Customer.
2.2 Deviating terms of the Customer do not apply unless Cotoax has expressly agreed to them in writing.
2.3 Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by the statutory provision that comes closest to its economic purpose.
3.1 Ordering a Service requires an account. You must provide accurate, current, and complete information during registration and keep it up to date for the duration of the agreement.
3.2 You must be at least 18 years old, or use the Services under the supervision and with the consent of a parent or legal guardian who accepts these Terms on your behalf.
3.3 You are responsible for safeguarding your account credentials. All actions taken through your account are attributed to you. Notify us immediately if you suspect unauthorized use of your account.
3.4 Cotoax may refuse registrations or orders in individual cases, in particular where there are indications of fraud, abuse, or prior violations of these Terms.
4.1 Product presentations on our website constitute a non-binding invitation to order. A binding agreement is formed when the Customer receives an order confirmation by email (whether or not automatically generated) after payment has been verified.
4.2 Services are provisioned automatically after payment verification, typically within minutes and at the latest within 24 hours, unless a different delivery time is stated in the product description. Custom solutions and dedicated servers may require longer, individually communicated delivery times.
4.3 Cotoax provides the Service with the specifications stated in the offer at the time of ordering. Illustrations, benchmark values, and example configurations on our platforms are indicative only and do not constitute guaranteed characteristics unless expressly designated as such.
5.1 All prices are stated in EUR and, where the offer is directed at Consumers, include the applicable statutory VAT. Obvious pricing errors (printing, typesetting, or system errors) do not bind Cotoax; in such cases the Customer will be informed and may cancel the order free of charge.
5.2 Invoices are payable by the due date stated on the invoice using the payment methods offered in the Control Panel. Payment verification is automated.
5.3 If an invoice remains unpaid after the due date, the Service may be automatically suspended. If the invoice remains unpaid for 7 days after suspension, Cotoax may terminate the Service and permanently delete the associated Customer Data after prior notice by email.
5.4 Price adjustments for existing Services will be communicated at least 30 days in advance and take effect at the start of the next billing period. If the Customer does not agree to the adjustment, the Customer may terminate the agreement with effect from the date the adjustment takes effect.
5.5 Initiating an unjustified chargeback or payment dispute constitutes a material breach of these Terms. Costs incurred by Cotoax as a result of unjustified chargebacks (bank and processor fees) may be passed on to the Customer. Statutory rights of the Customer to dispute genuinely erroneous charges remain unaffected.
5.6 Cotoax retains the right to charge statutory default interest and reasonable reminder costs in case of late payment.
6.1 Consumers in the European Union have a statutory right to withdraw from the agreement within 14 days of contract formation without giving any reason.
6.2 To exercise the right of withdrawal, the Consumer must inform Cotoax of the decision by an unambiguous statement (e.g. an email or a support ticket via the Control Panel) within the withdrawal period, using the contact channels listed in Article 17. Withdrawal declared through third parties (e.g. resellers or payment providers) is not sufficient.
6.3 If the Consumer requests that the Service begins during the withdrawal period, the Consumer owes Cotoax a proportionate amount for the Services already provided up to the moment of withdrawal.
6.4 The right of withdrawal expires prematurely where the Service has been fully performed, if performance began with the Consumer's prior express consent and acknowledgement that the right of withdrawal is lost upon full performance.
6.5 Refunds due under this Article are issued using the same payment method used for the original transaction, within 14 days of receipt of the withdrawal, unless expressly agreed otherwise.
7.1 Agreements are concluded for the billing period selected at the time of ordering (e.g. monthly, quarterly, annually) and renew for successive periods of the same length unless cancelled.
7.2 The Customer may cancel a Service at any time via the Control Panel with effect from the end of the current billing period. Amounts already paid for the current period are not refunded, except where these Terms or mandatory law provide otherwise.
7.3 Either party may terminate the agreement for good cause without notice. Good cause for Cotoax includes, in particular, material or repeated violations of Article 9 (Acceptable Use), unjustified chargebacks under Article 5.5, and use of the Service that endangers the integrity or availability of Cotoax's infrastructure.
7.4 Upon termination, all Customer Data associated with the Service will be deleted. Cotoax may retain data where and for as long as statutory retention obligations require. It is the Customer's responsibility to export Customer Data before the end of the agreement.
8.1 Cotoax aims for high availability of the Services but does not guarantee uninterrupted availability unless a service level agreement has been expressly agreed for the Service in question.
8.2 Cotoax performs maintenance on its infrastructure, both physically and remotely. Planned maintenance that is expected to cause a noticeable interruption will be announced in advance where reasonably possible. Urgent maintenance (e.g. security patches) may be carried out without prior notice. Interruptions caused by maintenance do not count as downtime.
8.3 Cotoax may create backups for internal, operational purposes, but does not owe the Customer regular backups and cannot be required to restore them. The Customer is solely responsible for maintaining independent, external backups of Customer Data.
8.4 In the event of excessive use of a Service beyond the agreed or fair-use level — in particular sustained resource usage that impairs other customers on shared infrastructure — Cotoax may throttle or suspend the Service, or offer the Customer a suitable upgrade. Where the excessive use causes measurable additional costs, Cotoax may invoice these to the Customer.
9.1 The Customer may not use the Services for activities that violate German law, EU law, or the law applicable at the Customer's place of use. Prohibited in particular are:
9.2 If a nuisance, damage, or any other threat to the operation of the Services, the associated computer systems, Cotoax's network, or third parties' networks arises — in particular through hacking attempts, denial of service attacks, bug exploitation, or vulnerabilities in the Customer's software — Cotoax is entitled to take all appropriate measures to avert or prevent this danger, including temporary suspension of the affected Service.
9.3 In the event of a suspected violation of this Article, Cotoax will, where reasonable, give the Customer the opportunity to respond and remedy the violation before taking final measures. In urgent cases (imminent danger to third parties, legal obligations, network integrity) Cotoax may act immediately and inform the Customer afterwards.
9.4 The Customer is liable for damage caused by violations of this Article and indemnifies Cotoax against all third-party claims, including reasonable costs of legal defence, arising from such violations, unless the Customer is not responsible for the violation.
9.5 Abuse reports concerning Services hosted by Cotoax can be submitted to the abuse contact listed in Article 17.
10.1 Services include DDoS mitigation provided through Cotoax's upstream providers and Cotoax's own filtering infrastructure.
10.2 DDoS mitigation is a best-effort measure. Cotoax does not guarantee that every attack will be fully mitigated or that mitigation will never affect legitimate traffic.
11.1 Customer Data remains the property of the Customer. Cotoax does not access Customer Data except where necessary for operating the Services, where the Customer requests it (e.g. support), or where required by law.
11.2 Cotoax processes personal data in accordance with the GDPR and its Privacy Policy. Information on exercising data subject rights is available in the GDPR notice.
11.3 Where the Customer processes personal data of third parties on the Services, the Customer is the controller of that data and is responsible for having a legal basis for the processing. A data processing agreement pursuant to Art. 28 GDPR can be requested via the contact channels in Article 17.
12.1 All content on Cotoax's platforms — including images, illustrations, texts, videos, logos, and software — is protected by copyright and other intellectual property rights and may not be reproduced or used without prior written consent, except as permitted by law.
12.2 The Customer retains all rights to Customer Data. The Customer grants Cotoax the non-exclusive right to store, process, and transmit Customer Data solely to the extent necessary to provide the Services.
13.1 Cotoax is liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body, or health, and under mandatory statutory liability regimes (e.g. the German Product Liability Act).
13.2 In the event of a slightly negligent breach of a material contractual obligation (an obligation whose fulfilment makes the proper performance of the agreement possible in the first place and on whose fulfilment the Customer regularly relies), Cotoax's liability is limited to the foreseeable damage typical for this type of agreement.
13.3 Any further liability of Cotoax — in particular for slightly negligent breaches of non-material obligations, for loss of data to the extent the damage would have been avoided by the Customer maintaining backups in accordance with Article 8.3, and for indirect damage such as lost profits — is excluded.
13.4 The limitations of this Article also apply in favour of Cotoax's employees, representatives, and vicarious agents.
14.1 Cotoax is not liable for failure to perform its obligations to the extent caused by circumstances beyond its reasonable control, including failures of upstream and infrastructure suppliers, power or network outages, fire, water damage, natural disasters, war, terrorist attacks, labour disputes, government measures, licensing problems attributable to third parties, and large-scale attacks on internet infrastructure.
14.2 If a force majeure situation persists for more than 30 consecutive days and continues to prevent the provision of the Service, both parties are entitled to terminate the affected agreement. In that case, fees prepaid for the period after the termination date will be refunded on a pro-rata basis; further claims for compensation are excluded.
15.1 Cotoax may amend these Terms with effect for the future where this is necessary for legitimate reasons (e.g. changes in law, court rulings, new features) and the amendment is reasonable for the Customer.
15.2 Amendments will be communicated to the Customer by email or via the Control Panel at least 30 days before taking effect. The amendments are deemed accepted if the Customer does not object before the effective date; Cotoax will point out this consequence in the notification. If the Customer objects, either party may terminate the agreement with effect from the end of the current billing period.
16.1 These Terms and all agreements between Cotoax and the Customer are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For Consumers, this choice of law does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.
16.2 Cotoax is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG). A list of consumer dispute resolution bodies in the EU member states, Norway, and Iceland is published by the European Commission at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
17.1 Official communication from Cotoax takes place exclusively through:
1. The internet site(s):
https://cotoax.com/ and
https://store.cotoax.com/
2. E-mails sent from addresses ending in:
@cotoax.com
3. Our official 'Discord Inc.' server (ID: 992405382880301136).
17.2 Cotoax can be reached at support@cotoax.com, via support ticket in the Control Panel, and via the Discord server mentioned in Article 17.1. Legally relevant declarations (e.g. withdrawal, termination for cause) should be submitted by email or support ticket.
17.3 Abuse reports: abuse@cotoax.com.